Jonamo Privacy and Cookie Policy

Last updated: May 12, 2025

At Jonamo (Pty) Ltd ("Jonamo," "we," "us," or "our"), we provide a platform that enables our clients to collect and manage data from their users. We are committed to safeguarding the privacy of all individuals whose data is processed through our platform and ensuring compliance with applicable data protection laws, such as the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR). This policy applies to Jonamo as a whole and outlines how we, alongside our clients, handle personal data.

  1. Our Role

  • Jonamo acts as a data processor (GDPR) or operator (POPIA), processing data on behalf of our clients.

  • Our clients are the data controllers (GDPR) or responsible parties (POPIA), with full control over what data is collected and for what purpose.

  1. Information We Collect

2.1 Information Collected by Clients

  • Client-Driven: Our clients use Jonamo to collect data from their users, which may include personal details like names, contact information, or transaction records, depending on the client’s needs.

  • Jonamo’s Role: We process this data solely based on our clients’ instructions and do not determine its use or purpose.

2.2 Information We Collect Automatically

  • Usage Data: Details about your interactions with the Services, including IP address, browser type, device information, pages visited, and timestamps.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. See Section 12 for details.

2.3 Information from Third Parties

  • We may receive information from third-party services (e.g., payment processors or analytics providers) when you interact with them through our Services.

  1. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Services as directed by our clients.

  • Process transactions and manage your account on behalf of our clients.

  • Communicate with you, including responding to inquiries and sending service-related updates.

  • Analyze usage trends to enhance functionality and performance.

  • Comply with legal obligations and protect our rights.

  1. Legal Basis for Processing

  • The legal basis for processing your data (e.g., consent, legal obligation, or legitimate interest) is determined by our clients, who act as data controllers or responsible parties.

  • Jonamo ensures all processing aligns with applicable data protection laws and the directives provided by our clients.

  1. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • Service Providers: With trusted third-party vendors (e.g., hosting, payment processing, or analytics providers) who assist us in operating the Services, bound by confidentiality obligations.

  • Legal Requirements: When required by law, such as to comply with a court order or respond to a government request.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

  • With Your Consent: When you explicitly agree to the sharing of your information.

  • Client-Directed Sharing: Jonamo shares data only as directed by our clients (e.g., with third parties they specify).

  1. Your Choices and Rights

6.1 Account Management

  • You can update or delete your account information by logging into your account or contacting the relevant client directly.

6.2 Cookies

  • You can manage cookie preferences through your browser settings or our cookie banner (see Section 12).

6.3 Data Rights

  • As an individual whose data is processed, your rights (e.g., access, correction, or deletion) are managed by the client using our platform. Please contact the relevant client directly to exercise these rights.

  • For inquiries about Jonamo’s data handling practices, reach out to our Information Officer at support@jonamo.io.

  1. Data Security

  • Jonamo employs industry-standard security measures, such as encryption, access controls, and regular audits, to protect all data processed through our platform.

  • We ensure data remains secure, whether in transit or at rest.

  1. Data Retention

  • Jonamo retains data only as long as required to fulfill the purposes defined by our clients or as mandated by law. Clients are responsible for setting retention periods that comply with legal and operational requirements.

  1. International Data Transfers

  • Jonamo operates globally, and your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data during such transfers.

  1. Third-Party Links

  • The Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

  1. Children’s Privacy

  • The Services are not intended for individuals under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at support@jonamo.io.

  1. Changes to This Policy

  • We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through the Services. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

  1. Cookie Policy

13.1 What Are Cookies?

  • Cookies are small text files stored on your device when you visit a website. They help improve user experience and provide insights into how the site is used.

13.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the basic functionality of the Services, such as processing transactions or ensuring security. These cannot be disabled.

  • Client-Configured Cookies: Our clients may choose to use additional cookies on their sites, such as:

    • Analytics Cookies: To understand how users interact with their site.

    • Marketing Cookies: To deliver personalized content or promotions.

  • Clients are responsible for configuring these cookies and obtaining any necessary consent from their users.

13.3 Managing Cookie Preferences

  • Essential Cookies: Required for the Services to function and cannot be disabled.

  • Non-Essential Cookies: If a client uses analytics or marketing cookies, they must provide a way for users to manage preferences (e.g., via a cookie banner).

  • Users can also manage cookies through their browser settings.

13.4 Your Consent

  • By clicking "Accept" on our cookie banner, you consent to the use of non-essential cookies.

  • You can withdraw your consent at any time by adjusting your browser settings or revisiting the cookie banner.

  1. Client Responsibilities

  • Clients are responsible for ensuring their use of Jonamo complies with all relevant data protection laws.

  • Clients must maintain their own privacy policies and obtain any necessary consents from their users.

  1. Contact Us

  • For questions about this policy or Jonamo’s data practices, contact our Information Officer at support@jonamo.io.

  • For EU data protection inquiries, you may also contact our Data Protection Officer at support@jonamo.io.